Troubleshooting Package Inconsistencies

Packages can sometimes be locked or taskomatic can experience problems, which creates problems with metadata regeneration. When this occurs, package updates will be available in the Web UI, but will not appear on the client, and attempts to update the client will fail. To correct this, determine if any processes are running, or if a crash could have occured. Check package locks and exclude lists to determine if packages are locked or excluded on the client. When you have located the problematic process, the metadata can be regenerated and synchronization occurs as expected.

Procedure: Resolving Package Inconsisties

  1. On the server, check the /var/log/rhn/rhn_taskomatic_daemon.log file to determine if any processes are still running or a crash occured.

  2. Restart taskomatic:

    service taskomatic restart

  3. On the client, check package locks and exclude lists to determine if packages are locked or excluded:

    • On an Expanded Support Platform, check /etc/yum.conf and search for exclude=.

    • On SUSE Linux Enterprise, use the zypper locks command.